By engaging in this service, you will be subject to pay a service fee. 

Nearby Clients:
The service fee will vary depending on the proximity of your delivery address to our store. If you are in close proximity to the store the service fee is R235, if delivery is in a slightly further area the service fee is R335. Please contact the store and provide your delivery address to determine your service fee.

Clients in Outer Lying Areas:
The service fee will vary depending on the proximity of your delivery address to our store, as well as the size of your package. Please contact us to determine your exact service fee.

Nearby Clients:
You can place your order at any time during the week. Deliveries will always occur on Thursdays between 9 am and 4 pm.

Specific delivery time requests must be made by Wednesday at 9 am, at least 24 hours in advance. If no advance notice is given, delivery cannot be scheduled. Please note, our driver has a busy schedule and we may not always be able to deliver exactly when requested; however, we will always do our best to provide an alternative or better suited delivery time that works for you and for us! Regrettably, we cannot deliver outside of business hours (9 am - 4 pm)

Please note that we can neither accept responsibility for incorrect delivery details that are provided to us, nor can we accept responsibility of unauthorised people at your chosen delivery address accepting or signing for your order.

Wednesdays at 3 pm is the order placement cut-off to secure same-week delivery. Orders placed after 3 pm on a Wednesday will be delivered the following week Thursday. 

Clients in Outer Lying Areas:
You can place your order at any time during the week and it will be dispatched on Thursdays.

Wednesdays at 3 pm is the order placement cut-off to secure same-week delivery. Orders placed after 3 pm on a Wednesday will be dispatched the following week Thursday.

Please note, we are making use of an external courier service, and we cannot guarantee same day delivery. There may be a delay of up to 1 day, meaning you may only receive your package on the Friday.

If you want to ensure next-day delivery, please note that it may incur an additional fee. Please
contact us for more information. Unfortunately, delivery cannot be scheduled; however, you should receive your package within 2 business days at most.

Please note that we can neither accept responsibility for incorrect delivery details that are provided to us, nor can we accept responsibility of unauthorised people at your chosen delivery address accepting or signing for your order (we are unaware of the identity of the
person at the address who signs the delivery note). It is your
responsibility to ensure that someone is available to receive your order at the specified delivery address.

The Lisa Raleigh Store will not be held liable for late deliveries arising because of the negligence caused by the courier company or any negligence or loss which occurs out of our control. We will not be held liable for the condition of the goods arriving at the delivery address.

If your address is in an area deemed by the courier as “Higher Risk”, you may be charged an extra fee that the courier charges the Lisa Raleigh Store.

If there is no one present at the specified premises to receive your order, delivery may not take place that day and additional charges will be incurred. After two failed attempts to deliver your order to you at your requested delivery address, via our courier’s services, your order will be returned to us, and you will need to pay an additional delivery fee to receive your package. Again, the delivery fee amount will vary, depending on which area or location is stipulated on the delivery address provided to us.

Deliveries by courier is subject to the conditions of the courier company. No courier deliveries
will take place over weekends or public holidays unless prior arrangements have been made
with the Provider. Additional costs may be associated with delivery over weekends or public
holidays.



Nearby Clients:
You can request the collection of the item(s) you would not like to keep. Collections will always occur on Tuesdays between 9 am and 4 pm.

Specific collection time requests must be made by Monday at 9 am, at least 24 hours in advance. Failure to do so will result in collection not being scheduled. Regrettably, we cannot arrange for collection outside of business hours (9 am - 4 pm). 

You must notify us of the item(s) you wish to keep by Monday at 9am. This is to ensure we can collect any unwanted item(s) on Tuesday, and amend your quote in time for payment by close of business on Monday. 

A penalty fee will be applied if there is a failed collection attempt on the Tuesday. Please note, the penalty fee will be equivalent to your service fee. After the first failed collection attempt, we will send a written notice to you, offering another opportunity to arrange for the collection of the item(s). If, for any reason, our notice doesn't reach you or if you encounter difficulties, please don't hesitate to get in touch with us! We are committed to resolving any issues amicably and efficiently. 

In the unfortunate event that there is no response from you or no cooperation with us to arrange collection, you will be held liable to pay the full cost of the item(s), including the service fee and penalty fee.

If, despite our best efforts, the situation continues, we may need to explore other options to ensure a positive resolution.

Clients in Outer Lying Areas:
You can request the collection of the item(s) you would not like to keep. Collections will occur on Tuesdays via our courier’s services.

Specific collection time requests must be made by Monday at 9 am. Failure to do so will result in collection not being scheduled.

You must notify us of the item(s) you wish to keep by Monday at 9am. This is to ensure we can
collect any unwanted item(s) on Tuesday and amend your quote in time for payment by close of business on Monday.

For collections, we will send a waybill to you. It is your responsibility to print out the waybill
and hand it to the courier during collection. We will send reminders out the day before collection to ensure you are prepared and have the necessary waybill.

If there is a failed collection attempt on the Tuesday, our courier will attempt to collect again on the Wednesday. After a second failed collection attempt on the Wednesday, the courier will not return, and a penalty fee will be applied to your order. Please note, the penalty fee will be equivalent to your service fee.

After the second failed collection attempt, we will send a written notice to you, offering another opportunity to arrange for the collection of the item(s). If, for any reason, our notice doesn't reach you or if you encounter difficulties, please don't hesitate to get in touch
with us! We are committed to resolving any issues amicably and efficiently.

In the unfortunate event that there is no response from you or no cooperation with us to arrange collection, you will be held liable to pay the full cost of the item(s), including the service fee and penalty fee. If, despite our best efforts, the situation continues, we may need to explore other options to ensure a positive resolution.

Nearby Clients:
You can request an exchange for the item(s) in your order. The unwanted item(s) will be collected on Tuesdays between 9am and 4pm, and the exchange item(s) will be handed over during collection. 

If you do not wish to keep the item(s) you’ve exchanged to, we will collect them at no additional cost, the following week Tuesday. 

Clients in Outer Lying Areas:
You can request an exchange for the item(s) in your order.

The unwanted item(s) will be collected on Tuesdays. The exchange item(s) will be delivered
within 2-3 business days following collection. This is to ensure we can check the quality of the returned item(s) and arrange the delivery of the item(s) you’re exchanging to.

Please note, you will be subject to pay an additional fee. Please contact us for more information.

If you do not wish to keep the item(s) you’ve exchanged to, we will collect them at no
additional cost, the following week Tuesday.

You must notify us within 24 hours of receiving your order, should it arrive with damaged or missing item(s). Once you have received your order, queries or concerns submitted after 24 hours will result in you (the client) assuming responsibility for missing or damaged items and paying the full cost for the item(s).

Items collected or returned on Tuesdays must be in their original, re-sellable condition with the original packaging.

All returned items will undergo a thorough inspection by our store staff. At our discretion, we reserve the right to determine if there has been negligence, mishandling, or any infringements to the conditions stipulated in this policy.

In cases where we find evidence of negligence, mishandling, or receive items back that are altered, stained, unclean, damaged, or in violation of the policy conditions - we reserve the right to deny the return request. In such instances, you (the client) will be responsible for covering the full cost of the item, in addition to any associated fees or penalties as outlined in this policy. We are committed to maintaining the integrity of our products and services, and this discretionary clause ensures fairness and accountability in the return process.

Please note, our standard returns policy, product warranties and care instructions remain applicable for the items you keep.

In the unfortunate event of damage or loss to items, whether due to theft, fire, accidents, or any other unforeseen circumstances, you (the client) will be held responsible for the full cost of the affected items. We highly recommend that you take appropriate precautions to safeguard the item(s), as we cannot assume liability for such incidents beyond ensuring the items are in proper condition upon delivery, as per the terms outlined in this policy.

Payment must be made for the item(s) you are keeping, including the service fee and any additional fees that may be incurred. Please send your proof of payment to nicolway@lisaraleigh.co.za
Please note, clients are subject to paying the service fee even if they choose not to keep any item(s).

Nearby Clients:
Payment must be received by close of business on Mondays.

Clients in Outer Lying Areas:
Payment must be received by close of business on Mondays unless you are exchanging the item(s) in your order. Please contact the store to confirm your payment deadline if you are in the process of an exchange using the external courier service.

All orders are subject to stock availability. We will contact you if your requested item is unavailable, and an alternative will be suggested.

Nearby Clients:
Please note, this offer strictly excludes the delivery or request of any rebounders. 

Clients in Outer Lying Areas:
Please note, this offer strictly excludes the delivery or request of bounti equipment, accessories, and rebounders.