End-of-Year, Festive Season Notice



Dear beloved bounti family,

It’s the most wonderful time of the year! As we all gear up for an exciting holiday season, please take note of the following important information…

We will be closed, for the festive season, from the 23rd of December to the 3rd of January.

With regards to online shopping, via our e-store, you will need to make your purchases by close-of-business, on the 14th of December latest, if you’d like to receive your order before we shut our doors.

Due to the festive season, our couriers are inundated and backlogged. Unfortunately, they are only able to collect a specific amount of parcels each day, which is completely out of our control, and may result in your delivery being delayed. It may take longer for you to receive your parcel, if your order is placed after the 10th of December.

If you place your order after the 14th of December, we cannot guarantee that you will receive your items before the couriers close on the 22nd December (also due to the festive season backlog).

If your parcel is still in transit, or with the couriers on the 22nd of December, please note that it will stay where it is (at the depot), and be delivered to you in the new year – from January 4th.

Although we are able to dispatch smaller items throughout December via Courier Guy, larger orders (such as rebounders, support bars or items that weigh over 2kgs) cannot be dispatched, and the courier cost will be more expensive, due to the holiday season and high demand.

Some great news – you will still be able to gain access to, and receive any of our digital products (such as downloadable workouts or programmes), throughout the festive season – within 3 days after checkout, as usual… Yay!

Please note that our registered dietician, Carly Seager, will be on leave from the 15th of December to the 9th of January. Along with delayed communications from her, clients can also expect to receive their DNA kits, feedback and reports, from the 9th of January if they place an order for a consult or DNA kit after the 13th of December. If you have your DNA kit(s) already, please note that you will need to arrange for a courier to get it to the lab before the 13th of December. No DNA kits will be available for purchase at the Lisa Raleigh Nicolway Store between the 15th of December and the 9th of January, as the lab will be closed.

We’re happy to announce that the Lisa Raleigh Nicolway retail store will remain open throughout the majority of the festive season. We are only closed on Christmas Day (25th December), and New Year’s Day (1st January). So, if you’d like to pop in for some last-minute Christmas shopping and spoils, feel free to do so – provided that the product you’d like to purchase is available there.

It’s been a busy year for us all, and just like everyone else, our team needs a break and some time off to spend with our family and loved ones these holidays. We ask you to please be patient and bear with us, until we re-open our doors in January.

From all of us, we’d like to say a huge thank you to all of you, for your understanding, support and an incredibly successful 2022! We can’t wait to help you embark on your wellness journey in 2023, feeling renewed, refreshed and ready to tackle the new year. Wishing you a restful and restorative festive season, safe travels and the happiest of holidays!

Yours in health and wellness,
The bounti Team.