Shipping Policy

We currently do not ship outside of RSA.

Johannesburg- based customers have the option of collection from our studio in Parktown North.

Subject to stock availability and receipt of payment, requests will be processed within 3 days.

All deliveries shall be dispatched to the Customer via a designated courier company which is selected at the sole discretion of the Lisa Raleigh Group. The Lisa Raleigh Group will not be held liable for late deliveries arising as a result of the negligence caused by the courier company or any negligence or loss which occurs out of the control of the Lisa Raleigh Group.

All costs associated with delivery via the courier company shall be borne by the Customer.

The selected courier company shall arrange delivery times directly with the Customer. Kindly ensure that someone is available to collect your products as per the agreement with the courier company.

Whilst every best endeavour shall be made to ensure that the Products are delivered to the Customer in its best condition possible, the Lisa Raleigh Group will not be held liable for the condition of goods arriving at the Customer’s chosen delivery address.

If your address is located in an area deemed by our courier as “Higher Risk”, you will be charged the extra fee that the courier charges the Lisa Raleigh Group.

If you would like to arrange overnight or same day delivery, this must be arranged with admin@lisaraleigh.co.za and the extra cost will be charged for separately.

Cancelled Orders as requested by the Customer on the E-Commerce facility following the 7 (seven) day “cooling off period” as per the Electronic Communication and Transactions Act 2002 and the Consumer Protection Act, 2008, will be refunded after deduction of a 15% charge for administration costs. The Lisa Raleigh Group reserves the right to cancel an Order for which payment has already been received. This may occur, but is not limited to, insufficient stock availability. In such an event, the Customer shall be refunded for the full amount accordingly.

Any complaints regarding the standard and quality of the Product or Products bought by Customers through the E-Commerce facility should be directed to admin@lisaraleigh.co.za

The Lisa Raleigh Group cannot guarantee a specific delivery time on the day of delivery by the courier company. It is the Customer’s responsibility to ensure that someone is available to receive the Order at the specified delivery address, should the courier delivery option have been selected.

The courier company used will be in contact with the Customer to arrange a delivery time. If there is no one present at the specified premises to receive your Order delivery may not take place that day and additional charges may be incurred by the Customer.

Deliveries by courier is subject to the condition of the courier company. No courier deliveries will take place over weekends or public holidays unless prior arrangements have been made with the Provider. Additional costs may be associated with delivery over weekends or public holidays.